Delivery Policy

www.atollstitchwear.com is committed to providing safe and reliable delivery services to European consumers. This shipping policy explains the order processing flow, delivery methods, estimated delivery time, and related precautions. Please read the following carefully before placing your order.

1. Order Processing Time
   We will begin processing your order after it is submitted and payment is confirmed.

Order processing time is typically 1-3 business days; Business days do not include weekends and public holidays; Processing time may be longer during promotional events, public holidays, or periods of high order volume.

After your order is shipped, you will receive relevant delivery information to track its progress.

2. Delivery Area
   We currently offer delivery services to consumers within Europe. Specific countries and regions that can be delivered may vary depending on logistics service availability.

Please ensure you provide a complete and accurate delivery address, including your name, street information, city, postal code, and contact number to avoid delivery delays.

3. Shipping Methods and Partner Logistics
   We select appropriate logistics services based on the order destination, product details, and shipping efficiency.

The following logistics services may be used during delivery:
DHL;
UPS;
FedEx;
Other reliable third-party logistics services.

The logistics company is responsible for the delivery arrangements and status updates during the transportation process.

4. Delivery Time
   Orders to Europe are typically expected to arrive within 5-12 business days after shipment.

Actual delivery time may be affected by the following factors:
Destination country/region;
Customs inspection procedures;
Weather conditions;
Holidays;
Logistics company operations.

In the event of delivery delays due to uncontrollable factors, we will do our best to assist in tracking the logistics status.

5. Shipping Tracking
   After the order is shipped, we will provide trackable shipping information based on the logistics service. You can check the current status of your package through the logistics tracking service.

If you do not receive updated information for an extended period, please contact us promptly, and we will assist in the inquiry.

6. Customs and Import Matters
   For orders to Europe, the transportation of some goods may involve local customs or import management procedures.

Consumers must ensure that they provide accurate and valid information and comply with the relevant import regulations of their country or region. Delivery issues caused by incorrect shipping information or local regulations may affect order processing time.

7. Receiving Instructions
   Upon receiving the goods, please check that the package is intact. If you find any obvious damage caused during transportation, please retain relevant evidence and contact us immediately. We recommend that you check the condition of the product packaging before signing for it to facilitate handling any related issues later.
8. Address Change
   If you need to change the delivery address after submitting your order, please contact us as soon as possible. Once the order enters the delivery process, the shipping information may not be able to be changed. Delivery failures or additional costs caused by incorrect addresses provided by the user may be borne by the user.