Returns Policy

www.atollstitchwear.com aims to provide every customer with a satisfactory shopping experience. If you receive a defective item or need to return or exchange it for personal reasons, please carefully read the following return and exchange policy and submit your application according to the relevant procedures.

1. Return Application Period

In accordance with applicable consumer protection regulations, consumers in Europe can typically submit a return application within 14 days of receiving the goods. To process a return, please contact us within the specified time using the contact information provided on the website, and provide your order information and relevant explanations.

2. Return Conditions

Items requested for return must meet the following conditions:
The item is in unused condition;
The item is intact, without visibly stained, damaged, or otherwise affecting resale;
The item’s packaging, labels, and related accessories are kept as intact as possible;
Valid order information is provided.

If the item does not meet the return conditions, we may not be able to accept the return application.

3. Inapplicable Situations for Returns

The following situations may not qualify for returns:
Used, washed, or damaged goods;
Problems caused by improper personal care;
Goods missing necessary packaging or accessories;
Goods beyond the return application period.

Specific processing methods will be implemented according to the actual situation and relevant laws and regulations.

4. Exchange Service

If you need to exchange a product, please contact us first to confirm whether it qualifies for an exchange.

An exchange application typically requires:
Order number;
Product information;
Reason for exchange;
Relevant photos (e.g., if the product has quality issues).

The exchange process will be arranged according to inventory and actual circumstances.

5. Return Process

When applying for a return, please follow these steps:
Submit a return application through the methods provided on our contact us page;
Wait for confirmation and obtain relevant return information;
Return the product as required;
We will process the refund or make further arrangements after receiving and inspecting the returned product.

Please do not return the product directly without confirmation, as this may affect the processing progress.

6. Return Shipping Costs

For returns due to personal reasons, the return shipping costs are usually borne by the consumer.

If there are quality issues with the product, damage during transportation, or order errors, please contact us, and we will handle the matter according to the specific circumstances.

7. Refund Processing

Once the returned goods have been inspected and confirmed to meet the requirements, we will begin processing the refund.

Refunds are usually returned to the payment method you used to make the payment. Due to varying processing times among different payment institutions, the refund may take several business days to arrive.

8. Product Quality Issues

If you receive a product with obvious quality problems, please contact us as soon as possible after receiving the product, providing order information and relevant photos so that we can verify and provide a solution promptly.

9. Contact Us

If you have any questions about the return and exchange process, order issues, or refund progress, please contact us using the contact information provided on the website. Our customer service team will do its best to assist you in resolving related issues.

Email: shorts@atollstitchwear.com